ku9k Terms and Conditions

Introduction and Eligibility

These terms and conditions ("Agreement") form a legally binding contract between ku9k ("Platform", "we", "us") and any registered or unregistered user of the platform ("you", "user").

By accessing the ku9k website, registering, or using any of our services, you confirm that you have read, understood and agreed to these terms. If you do not agree to these terms, please refrain from using our platform.

ku9k reserves the right to change, amend or update these terms and conditions at any time. Changes take effect as soon as they are published on the website. It is each user's responsibility to review these terms regularly.

Eligibility and Account Registration

2.1 Eligibility Requirements

To open an account on ku9k and use our services, you must meet the following requirements:

• You must be at least 21 years of age.
• You must not reside in any jurisdiction where online gambling is completely prohibited.
• You must register personally — accounts cannot be opened on behalf of a third party.
• Each individual may open only one account.
• You must provide accurate and complete information.

2.2 Registration Process

During registration you will be required to provide a valid email address, mobile number and personal details. ku9k may request completion of an identity verification (KYC) process at any time. This process may require submission of a national ID card, passport or other government-issued documents.

2.3 Duplicate Account Policy

If multiple accounts belonging to the same individual are found, ku9k reserves the right to immediately close all associated accounts and cancel any earned bonuses. Whether any balance is refunded will be at ku9k's discretion.

Account Security and Password

Maintaining the security of your ku9k account is entirely your responsibility. Use a strong password and never share your login credentials with any third party.

• Keep your username and password confidential.
• Make sure to log out after using someone else's device.
• If you suspect unauthorised access, notify our support team immediately.
• You are responsible for all activity carried out from your account.

ku9k will never ask for your password by email or message. If anyone requests your password in the name of ku9k, it may be fraudulent — contact [email protected] immediately.

Deposits, Withdrawals and Payment Policy

4.1 Deposit Rules

The following payment methods are accepted for depositing funds on ku9k: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount starts from ৳100.

4.2 Withdrawal Conditions

Identity verification on your account must be completed before you can request a withdrawal. Withdrawals must be made using the same payment method that was used for the deposit.

• Minimum withdrawal amount: ৳500.
• Standard withdrawal time: 30 minutes to 3 hours.
• Withdrawals may be restricted while an active bonus wagering requirement is in progress.
• ku9k reserves the right to delay withdrawals for additional document verification.

4.3 Anti-Money Laundering Policy

ku9k is fully committed to preventing money laundering. We reserve the right to investigate suspicious transactions and report them to the relevant authorities if necessary. Depositing funds for any purpose other than gambling is prohibited.

Bonuses and Promotional Offers

5.1 Welcome Bonus

Newly registered members can receive a 120% bonus on their first deposit up to a maximum of ৳5,000. The wagering requirement for this bonus is 25 times (bonus amount × 25).

5.2 General Bonus Terms

• Each bonus offer has its own validity period and conditions, which are stated in the offer description.
• Limits applied to bets placed with bonus funds will apply in accordance with the offer terms.
• Bonuses cannot be shared or transferred to another person.
• ku9k reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse or manipulation is detected, the account may be terminated.

5.3 Loyalty Program

Regular players can participate in ku9k's Loyalty Program. The program has five tiers — Bronze, Silver, Gold, Platinum and Diamond — with weekly cashback benefits increasing at each tier. Visit the loyalty program page for full terms and conditions.

Prohibited Conduct and Activities

The following activities are strictly prohibited on the ku9k platform:

• Any form of fraud, manipulation or attempt to gain an unfair advantage.
• Betting using bots, automated software or artificial intelligence.
• Mutually beneficial betting with other users or "chip dumping".
• Bonus abuse — collecting bonuses using multiple accounts.
• Exploiting technical errors or vulnerabilities in the platform.
• Using the platform for financial fraud or money laundering.
• Assisting minors in creating accounts.
• Harming or harassing other users.

Copyright and Intellectual Property

All content on the ku9k website — logos, trademarks, text, graphics, images, software and code — is intellectual property owned by or licensed to ku9k. Copying, distributing or modifying this content without written permission is prohibited.

Permission is granted to view the site and make limited prints for personal and non-commercial purposes. However, this permission does not transfer ownership of the content and may be withdrawn at any time.

Limitation of Liability and Disclaimers

The ku9k platform is provided on an "as-is" and "as-available" basis. We make no express or implied guarantees of uninterrupted, error-free or secure service.

• ku9k will not be liable for any loss resulting from a cyber attack, data breach or unauthorised access that is beyond our reasonable control.
• ku9k is not responsible for bets lost due to internet disconnection or technical issues.
• ku9k is not liable for delays or failures by third-party payment processors.
• ku9k does not provide any compensation for financial losses resulting from gambling.

In cases where applicable law does not permit limitations on liability, ku9k's total liability will be limited accordingly.

Responsible Gaming Policy

ku9k is deeply committed to responsible gaming. We believe that gambling is purely a form of entertainment and should never be used as a solution to financial problems.

9.1 Self-Exclusion Feature

Users who feel they need to control their gambling can temporarily or permanently close their account through the support team.

9.2 Our Commitment

• Active measures to prevent access by minors.
• Effective monitoring to identify signs of excessive gambling.
• 24/7 live chat support to assist affected players.
• Facility to set deposit limits.

For more information, visit our responsible gaming page.

Privacy and Data Protection

Protecting your personal information is very important to ku9k. Full details of how we collect, store and use your information can be found in our privacy policy.

ku9k uses industry-standard SSL encryption technology to keep your data secure. Personal information is not sold to third parties. Information may be shared with authorities where required by legal obligation.

Dispute Resolution Process

Any dispute between ku9k and a user will first be addressed through an amicable resolution. To raise a dispute, email [email protected] or contact us via 24/7 live chat support.

11.1 Complaints Process

• After a complaint is submitted, ku9k will provide an initial response within 7 business days.
• Complex matters may take longer to resolve — the user will be informed in such cases.
• Decisions regarding complaints will be considered final and binding by ku9k.

11.2 Applicable Law

These terms and conditions are governed by applicable law. In the event of any dispute, both parties will attempt to resolve the matter through discussion.

Account Closure and Termination

12.1 Closure by User

Any user may request to close their account at any time. Any pending withdrawals will be processed before the account is closed. If an active bonus wagering requirement exists, the bonus balance will be cancelled.

12.2 Termination by ku9k

ku9k reserves the right to close any account in the following circumstances:

• Breach of any clause of these terms.
• If evidence of fraud or unlawful activity is found.
• Failure to complete identity verification.
• To comply with directions from a regulatory authority.
• In the case of accounts that have been inactive for an extended period (in accordance with the inactive account policy).

Miscellaneous Provisions

13.1 Entire Agreement

These terms and conditions, the privacy policy and other ku9k policies together form the entire agreement between the user and ku9k. This agreement supersedes all previous oral or written understandings.

13.2 Severability

If any clause of these terms is found to be invalid or unenforceable, that clause will not affect the validity of the remaining terms.

13.3 Language

These terms and conditions are written in Bengali. In the event of any linguistic ambiguity, ku9k's interpretation will be considered final.

13.4 Contact

For any questions regarding these terms, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali.